Cart is empty Cancellation & Refund Policy
Last Updated: August 25, 2024
Welcome to Smehdiart! We are committed to providing you with high-quality digital art and products. Please read our Cancellation & Refund Policy carefully to understand your rights and obligations when purchasing from our website. By making a purchase, you agree to be bound by this policy.
Website Name: Smehdiart
Website URL: www.smehdiart.com
Email: [email protected]
Phone Number: +91-9990278602
Location: Uttar Pradesh, India
1. Digital Products
1.1 No Cancellation Policy:
Due to the nature of digital products, all sales of digital art and downloadable content on Smehdiart are final. Once you have made a purchase and the digital product has been delivered or downloaded, it is not eligible for cancellation.
1.2 No Refund Policy:
We do not offer refunds for digital products once they have been purchased and delivered or downloaded. We encourage you to review all product details, descriptions, and previews before making a purchase to ensure that you are fully satisfied with your selection.
2. Physical Products
2.1 Order Cancellation:
If you wish to cancel your order for a physical product, please contact us immediately at [email protected] or call us at +91-9990278602. Orders for physical products can only be cancelled if they have not yet been shipped. Once an order has been shipped, it cannot be cancelled.
2.2 Refunds for Physical Products:
If your order for a physical product has been cancelled before shipment, we will process a full refund to your original method of payment. Please allow up to 7-10 business days for the refund to reflect in your account.
2.3 Defective or Damaged Products:
If you receive a defective or damaged physical product, please contact us within 7 days of receipt at [email protected] with your order number, a description of the issue, and photos of the damage. We will review your request and, if approved, provide a replacement or refund.
3. User Account and Order Management
3.1 Account Responsibility:
As a user, you are responsible for maintaining the security of your account and for all orders placed through your account. Please ensure that your account information is up to date and accurate to avoid any issues with your orders.
4. Exchanges
4.1 Digital Products:
Exchanges are not available for digital products once they have been delivered or downloaded.
4.2 Physical Products:
Exchanges for physical products are only available if the item you received is defective or damaged. If you need to exchange a defective or damaged item, please follow the instructions under Section 2.3.
5. Contact Information
If you have any questions or need assistance with cancellations, refunds, or exchanges, please contact us at:
- Email: [email protected]
- Phone: +91-9990278602
We are here to help and ensure you have a great experience with Smehdiart.
Thank you for choosing Smehdiart for your digital art and product needs!
